Shipping Policy
Effective Date: January 1, 2026
1. Dispatch Times
In-stock master cartons leave our warehouse within two business days of a cleared payment. Mixed pallets and made-to-order runs are quoted with their own lead time on the purchase order.
2. Freight & Carriers
Parcel orders ship insured with tracking. Pallet freight includes liftgate service on request, and every carton is double-boxed with shock-absorbent fill for glassware.
3. Delivery Inspection
Please inspect pallets before signing the carrier's manifest and note any visible damage on the delivery receipt - it is what supports a transit claim.
4. Shipping Questions
For freight quotes, delivery windows or tracking, email shipping@bong.ws.